Refund policy

Returns & Refunds

Damaged or defective
If your diffuser arrives damaged or stops working within 30 days of delivery, email us a photo or short video at [your support email] and we'll send a replacement or a full refund — no need to ship anything back. Please contact us as soon as you notice the issue so we can resolve it quickly.

Change of mind
Unused items in their original packaging can be returned within 30 days of delivery for a refund of the purchase price. Buyer covers return shipping. Email us first at [your support email] and we'll send the return address and instructions.

Refund timing
Approved refunds are issued to your original payment method within 5–10 business days.

Not returnable
Opened essential oil bottles, for hygiene reasons. Cosmetic damage to the outer shipping box (with the product itself intact) is not eligible for refund — every diffuser is protected inside its packaging for transit.